Customer Experience
& Engagement
Combine seamless communication with data and AI to turn every customer into a long-term engine for business growth.
Work with DPT Solutions to power your
Customer Experience & Engagement
Improving business solutions that set the stage for a better
customer experience throughout all business levels and interactions.
What Is Customer Experience (CX) & CUstomer Engagement?
Customer Experience is typically comprised of multi-channel communications to and from prospects and customers. These channels can range from simple voice and call center solutions to texting and chat.
Customer Engagement is the combination of Customer Experience solutions as well as Customer Relationship Management (CRM), data accessibility and artificial intelligence to help you navigate customer journeys in a meaningful and purposeful way.
Why Customer Experience Is Important
In a world in which responsiveness and consistency are key, customer experience extends far beyond customer service representatives and call center products. To cultivate strong, long-lasting relationships, the right people in all customer-facing positions need access to the appropriate data at the appropriate times.
Drive Business Growth With Customer Engagement Strategies and Solutions
By arming your teams with leading edge technologies that are user friendly and predictive, your customer will be pleased with a proactive approach to customer service as opposed to reactive.
We’re Here to Help!
Customer Service Strategy
Aligning your customer-facing support teams with your business and product strategy is crucial. Let us help develop your Best-In-Class process and technology.
Proactive Engagement
Through predictive intelligence, machine learning, and IoT, you deliver an entirely new level of proactive customer engagement. Resolve early to avoid problems.
Customer Experience Ecosystem
Customer Experience (CX) can be comprised of an increasing number of elements, including social. Let us help you separate the wheat from the chaff.
Microsoft Partner
We are a Microsoft Partner offering a full suite of Microsoft products and solutions complimenting your digital transformation journey.
Cloud Solution Provider (Tier 1)
DPT has the ability to sell all of your Office365 and Dynamics365 license needs.
ClickDimensions
As a ClickDimensions Partner, you can bet your Marketing Automation needs will be handled.
Challenges your organization might be facing
If any of these challenges sound familiar, it might be a good time to evaluate potential solutions.
Lack of Visibility
Accessible and purposeful data on customer interactions is key to long-term relationships. If you only perform an analysis after complaints or the loss of a customer, it’s too late.
Inconsistent Outcomes
Customer-facing teams shouldn’t have individual notes to perform well. If your entire team isn’t aligned, your customers will have inconsistent experiences that push them away.
Poor Customer Retention
Studies show that less than 4% of customers will report dissatisfaction. This means you may never know why they left without internal metrics, SLA’s, and constant nurturing.
Inconsistent Reporting
When it comes to your customers’ satisfaction, real-time knowledge and metrics are imperative. Discovering an issue hours, days, or weeks is already too late.
Undefined Metrics
Do internal teams know what they are expected to deliver in terms of Service Level Agreements(SLA’s)? If teams and leaders don’t have automated methods to track internal metrics, delivery will be inconsistent.
Why we are different
With more than 20 years in the business of helping companies, ranging from non-profits to fortune 500 companies, DPT has a track record of driving business performance. Through a methodical process and industry expertise, DPT takes a business-first, technology-second approach.
