Engaging Customers in the Digital World
Business Innovation Playbook Podcast-Episode 01 In this podcast, we discuss engaging the customer in the digital world and aligning your customer experience model to the new (and younger) buyer. The following blog serves as a general outline with highlights of the...
Field Service Transformation
Safety and efficiency are often two words that come to mind when thinking about field service and field workers. However, when is the last time that you’ve assessed the viability of your current processes and systems as it relates to your remote field service...
The Best Time to Include IT was 20 Years Ago, The Next Best Time is NOW
Technology Integration "The best time to plant a tree was 20 years ago; the next best time is now". - Chinese Proverb Achieve greater success in execution, increased efficiency and a new level of differentiation both internal and external to your business. Many...
Squirrel! Are Distractions Preventing your Business Success?
In an age where information and perceived success is a mouse click away, how do you filter out the distractions? How many times has an executive read an article or talked with another business owner and immediately turned to the team for information? Even worse, how...
Business Process Strategy & Automation. Why it matters.
How to put Business Process Strategy & Automation to work for you. It's time to stop kicking the can down the road. Fundamentally, there is an increasing gap between companies innovating through business process strategy & automation and companies doing what...
Strategy Eats Technology for Breakfast
The Difference Between Technology & Strategy The late Peter Drucker is famously attributed with the phrase, “culture eats strategy for breakfast,” and we couldn’t agree with him more. In fact, at DPT, we have our own take: strategy eats technology for breakfast....
Innovation, Your New Profit Center!
Technology. A Cost Center? If your business still considers technology a cost-center, you might want to rethink your strategic relationship with "tech." This year, we challenge every organization to focus on technology and data innovation. Regardless of your current...
The Art and the Science of Metric Driven Performance
As with many organizations, measuring business performance begins as an art. It could be said that through sheer grit and creativity, small businesses are successfully created. It is the creative thinking and profound knowledge of a product and or industry that...
Your Grandpa Called, He Wants His Sales Model Back
I continue to hear the organization after organization talk about their focus on “solution” selling. However, after inquiring about their sales model, potential deals rarely get to the solution selling part. They build relationships, they convert them to leads, and...
Make Dynamics 365 part of your Customer Experience Solution for this Year
As competition in virtually every industry continues to increase, developing a 360-degree view of your business is critical. Not only is the 360-degree view of your business critical, placing value on customer experience is a must. Not only will your customer...
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