Field Service Operations
WHAT IS FIELD SERVICE?
Field Service is a solution for any organization that is seeking to improve the efficiency of teams in the field. Whether you are an HVAC, plumbing, electrical, construction, oil and gas, or somewhere in between, optimizing field operations and expenses can provide a rapid return on investment.
BENEFITS OF FIELD SERVICE
With more connected technology than ever before, the ability to operate more efficiently and effectively in the field is more achievable than ever. With GPS incorporated on most mobile devices, you can route your teams more efficiently and even complete work orders automatically with real time details to the customer and dispatchers.
You can also minimize the expense of your proactive services through scheduling optimization placing the right people in the right places in the most efficient ways possible.
- Automate work order creation
- Optimize proactive services
- Streamline inventory management
- Ensure on-time appointments
- Create visibility across teams and customers
KEY INDUSTRY TRENDS
Geo-location, IoT (Internet of Things), machine learning and predictive analytics is driving combined with the fourth industrial revolution is driving more opportunities for business to add value while also increasing efficiency. Traditionally, added value and decreased costs were mutually exclusive. However, with a strategic plan combined with current technology, your business can achieve much more.
We're Here to Help!
Optimize Scheduling
Automatically schedule the technician with the right job skills and best location to fit in more appointments per day.
Inventory Management
Ensure the appropriate levels of inventory in the right places based on customers needs and predictive intelligence.
Insight & Intelligence
Leveraging predictive and proactive intelligence will provide your customer a peace of mind that their systems are well cared for.
Microsoft Partner
We are a Microsoft Partner offering a full suite of Microsoft products and solutions complimenting your digital transformation journey.
Cloud Solution Provider (Tier 1)
DPT has the ability to sell all of your Office365 and Dynamics365 license needs.
ClickDimensions
As a ClickDimensions Partner, you can bet your Marketing Automation needs will be handled.
Your Challenges
If your business fits any of these risk profiles, you are a great candidate for a consult surrounding Field Service.
Field service companies experience a high cost of operations. Skilled technicians, vehicle maintenance, fuel and inventory are only some of the challenges field service companies face. By optimizing your operations, you will place the right resources at the right places keeping your customers happy and maintaining a competitive advantage at a lower cost.
Bottom-line Revenue
If you are you scaling your top-line revenue without recognizing bottom-line profitability, it is time to consider optimizing your field services.
High Cost of Repair
If your cost of repair is high due to resources, parts and inventory optimizing your operations will decrease costs while increasing customer satisfaction.
Hiring
Finding and training the right skill sets is costly. Providing knowledge base tools to field service personnel will help ensure their skills are honed and the right procedures were followed.
Manual Reporting
If your daily, weekly, annual, or ad-hoc reporting is still a manual process, it is time to break down your data silos.
