West Michigan CRM and Digital Transformation Leaders!
Digitally transforming businesses since 2001!
Your Challenge
Archaic Processes and Tools
Inefficient or Ineffective Sales Process
Poor Customer Service
Inefficient Field Service & Operations
Our Solutions
Business Process Strategy & Automation
Digital transformation for empowering businesses to enhance productivity and improve overall business efficiency.
Customer Relationship Management (CRM)
Innovative CRM solutions that help to build genuine relationships through authentic connections during the buying journey.
Customer Experience
Improving business solutions that set the stage for a better customer experience throughout all business levels and interactions.
Marketing Automation
Personalized campaigns, seamless interactions, and unique customer journeys all geared toward aligning your sales and marketing efforts while differentiating you from your competition.
Field Service
Real-time and predictive intelligence allows for proactive scheduling and efficiency across your field service operations. You call the customer before they call you.
Finance & Operations
Empower your business with decision-making financial information across the business. From cost management through order fulfillment and logistics, perform smarter and optimize your operational efficiency.
Common Data Model
A Common Data Model (CDM) allows data from multiple systems or applications to share a common language and platform. This provides a foundation for business workflow and data visibility.
Our Process
Discover
Our team, including business strategists and solution architects, will work with your key stakeholders to fully understand your business, your differentiators, and desired business outcomes.
Design
Building a human-centered solution starts here. Our design will ensure the outcome solves business challenges and human challenges by keeping your employees and customers a key part of the deliverable.
Implement
A business solution is the result of a well thought out plan. Our team of strategists, analysts, and solution architects will ensure every detail has been considered, challenged, documented, and executed. Only then, are we driving performance together!
Support
Having served our customers for almost 20 years, we value long-term relationships. DPT has a support model and methodology that is tailored to your unique business needs and solutions. With a broad range of supported customers, we realize that no two are alike in their support needs.
Why we are different
With almost 20 years in the business of helping companies, ranging from non-profits to fortune 500 companies, DPT has a track record of driving business performance. Through a methodical process and industry expertise, DPT takes a business-first, technology-second approach.
