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Customer Success Stories

Our customers have been empowered by our processes. Hear what they have to say.

“Our critical solution upgrade project would not have gone as smoothly as it did without DPT’s Project Leadership and involvement of their entire team. We are appreciative of everything they did to help us stay on schedule and within budget while managing project risk. I also think it’s great that other key Alerus stakeholders were able to experience DPT’s expertise and commitment firsthand.” Allison Meyer, Retirement Relationship Manager, Alerus Retirement Solutions

“We were looking for a local partner who is accessible, values its reputation and supports the community. DPT is that partner and has helped us realize the value that putting in CRM has had on improving our business processes.  They asked a lot of good questions and thoroughly understand our business.  I can’t speak highly enough of the DPT team-they are sincere, excellent relaters and listeners, and have great patience in teaching our staff.” Kathleen Ribbens, Operations Director, Paws with a Cause

“We needed to move into a new CRM system that was externally supported.  DPT has the depth of experience to ask the right questions, evaluate current processes and recommend changes.  They listen to your needs.  DPT has provided us with detailed reviews of several systems, delivered specifications on the process, identified needed workflows, documented requirements and a roadmap to the development of supporting systems we use in our organization.” Bob Van Putten, Bethany Christian Services, VP of Technology.

“We initially signed up with Click Dimensions simply to integrate our email marketing campaigns directly with CRM. Wow!  Our email sales more than tripled plus we’ve integrated our webinars, automated our customer surveys and improved our new customer on-boarding.  And we’re just getting started! DPT’s intimate knowledge of our business processes and CRM customizations made hiring them to implement Click Dimensions a no-brainer.” Kevin Walburg, Global IDM Manager, Garrison Dental Solutions

“When we discovered DPT for our CRM work, we were looking for a company who would be accurate in helping us tell our story, understanding more than just the number of people we serve, and also embrace the work we are doing within our community. The staff at DPT has not disappointed us. They listen. They learn. They teach. DPT over the past year has done more than just provide a service. They have become ‘characters’ in the story called, Baxter Community Center as well as friends in our work. We highly recommend them to you if you are looking for more than just numbers, but are also looking for the human touch of face to face quality workmanship.” Melanie Beelen, Executive Director, Baxter Community Center

“I can’t imagine another vendor understanding our business as thoroughly and quickly as DPT.  Classic West Michigan work ethic – DPT shows up early and stays late to get the job done!” Marjie Dood, Chief Financial Officer at Montage, Inc.