Business Intelligence, Business Performance, Customer Experience, Customer Relationship Management, Podcast, Sales, Strategy
Building Your Own Metaverse In this podcast, we discuss the buzz surrounding the ‘Metaverse’ and why you should be building your own mini Metaverse or Dataverse within your business. The Amazons, Googles, Facebooks/Meta’s of the world have shown us the power of data... 
Business Intelligence, Business Performance, Business Process Automation, Customer Experience, Customer Relationship Management, Field Service, Podcast, Strategy
Field Service Transformation In this podcast, we discuss why reimagining your field capabilities is a critical part of the ongoing success of your business due to increased liabilities, increased customer expectations, and a limited pool of tradespeople. The following... 
Business Intelligence, Business Performance, Business Process Automation, Customer Experience, Customer Relationship Management, Field Service, Finance and Operation, Information Technology, Podcast, Sales, Strategy
Business Innovation Playbook Podcast-Episode 03 In this podcast, we discuss why CRM is often considered a swear word, along with other three-letter acronyms (TLA) like ERP and xRM. More importantly, we discuss why you should never fill your needs assuming that an... 
Business Intelligence, Business Process Automation, Customer Experience, Customer Relationship Management, Information Technology, Podcast, Strategy
Business Innovation Playbook Podcast-Episode 01 In this podcast, we discuss engaging the customer in the digital world and aligning your customer experience model to the new (and younger) buyer. The following blog serves as a general outline with highlights of the... 
Customer Relationship Management, Sales, Strategy, Uncategorized
How to put Business Process Strategy & Automation to work for you. It’s time to stop kicking the can down the road. Fundamentally, there is an increasing gap between companies innovating through business process strategy & automation and companies doing...
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