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Customer Experience, or CX, has become all the buzz as technology companies try to position themselves for new market opportunities. Unfortunately, the root of true customer experience is sometimes overshadowed by the belief that technology can solve our CX woes. However, technology is only a...

CRM is an incredibly powerful solution for many organizations. It has been around for decades and during that time it has grown and branched out to support many different areas of business like field service and social listening. Once the decision has been made to...

CRM is an incredibly powerful solution for many organizations. It has been around for decades and during that time it has grown and branched out to support many different areas of business like field service and social listening. Once the decision has been made to...

CRM is a powerful tool for your business, but it’s also very dependent on its users. It’s not a project that can be completed and checked off the to-do list. Instead, it needs to be maintained in order to stay effective...

In our previous Data Stewardship post we discussed the core component of assigning and communicating data ownership and accountability. We also created a “Data Stewardship Checklist” that can provide structure to assist...

Whether you’re doing a complete overhaul or minor tweaks, improving your business performance is rarely a simple task. You have to consider how people, process, budget, strategy, and technology fit together. In this day and age there are a lot of software options...

What does it take to create or promote a community garden or urban farm in Michigan? There’s planning, of course. There’s designing, funding, and cultivating partnerships with local communities. All of these elements were part of this year’s challenge...

A robust Customer Relationship Management solution (CRM) may not be at the top of most nonprofits’ wish lists, but it really should be. Whether they’re volunteers, donors, or those receiving services, nonprofits thrive on good, two-way relationships...