“What does that stand for?” This is a question we often hear when introducing DPT. While the words behind the letters have changed in our 15 years of business, what DPT has stood for all along has stayed the same: Maintaining a clear focus on business performance as opposed to technology implementation. Other guiding principles driving DPT include teaching our clients to fish, addressing people and process factors first in any business change, and promoting Project Leadership to get real and manage risk.
Let’s dive into that first principle for a minute.
Most organizations do not deploy technology and declare success based on loading software and training a few people – it’s to change their business for the better and improve their performance. Those improvements could include process efficiency, improved decision-making, revenue growth and project effectiveness.
The vast majority of performance improvement is dependent on business change, not technology change. At DPT, we focus on the process, people, data, and strategy being aligned toward business objectives. Putting your time and effort into those factors will drive success more than being good at “cool” technology.
Today, we’re proud to say that DPT stands for “Driving Performance Together.” And that’s something that will never change.
Our business results orientation, Project Leadership expertise, and people and process focus are what drive our clients’ high rate of success. If you don’t believe us, listen to our clients. What you’ll hear is a common thread about paying attention to client success as measured in business terms, not technology terms:
Watch our client testimonials:
Want to know how we Drive Performance Together? The first step to create an efficient, customer-centric and performance-driven environment in your business is to craft a custom Business Case Blueprint – get in touch with us to get started. There’s no cost – and no obligation. Take advantage of our experience to key in quickly on the most critical metrics in YOUR business by getting in touch with us.
In our previous we outlined four areas in which a nonprofit can benefit by leveraging for-profit business strategies and tactics. One of those areas is specific to honing your mission and adjusting your marketing strategies to align with new social enterprise models.
With the advent of benefit corporations that are for-profit but include a positive impact on society, and the growth of philanthropic foundations funded by for profit companies, the lines between nonprofit and for-profit entities are continuing to blur. Nonprofits have more competition than they’ve ever had and it’s not just other nonprofits.
You’ve probably seen examples of nonprofits expanding their mission across other business ventures – whether through opening a thrift shop, or being set up as a division of a for-profit corporate umbrella (Amway, Kellogg, and Wege Foundations among others). Some nonprofits are even beginning to invest like venture capitalists – funding startups and publicly traded companies in an effort to bring a life-changing product to market faster. [For more information, please see Fortune Magazine: "Charities Are Making Big Money by Acting Like VCs"]
Another example of new competition is for-profit companies becoming B Corps (Benefit Corporations). The benefits of becoming a B Corp are around sustainability. They are certified to meet rigorous standards of social and environmental performance, accountability, and transparency [www.bcorporation.net]. Using their prowess in manufacturing and industry, these corporations are working to solve social problems, if not necessarily “missions.” While missions serve individual people, social responsibility and sustainability are becoming part of the nonprofit spectrum while having a hand in the for-profit world because of the inherent benefits of creating more sustainable businesses.
For most nonprofits, it’s important to stay focused on your mission and deliver exceptional and efficient services. For-profits can leverage their skills and abilities and apply them to sustainable and social objectives, but nonprofits need to learn from and adopt those same for-profit skills to hone their mission, gain efficiencies, and focus on the right metrics and benchmarks.
For example, more nonprofits should leverage sales and pipeline management techniques to drive their development efforts. This could include standardized donation processes, donor nurture campaigns, discipline around project execution, and managing and monitoring closing ratios. Another good example is implementing customer service best practices such as leveraging internal knowledge bases, utilizing voice of the customer surveys, and effectively measuring service delivery in order to report on directed donations.
Luke Maddox was recently interviewed for MiBiz and gave practical advice for getting more out of your Customer Relationship Management system - including points such as, "Set aside the software and first think about how you engage with your customers." Read more about best practices and advice from DPT and others on the MiBiz website.
Making a great food dish starts with quality ingredients. There’s a lot of value in having fine flour, fresh veggies, and the perfect aged cheese when it comes to taking a recipe from “so-so” to mouthwatering. You wouldn’t build a gourmet pizza from less than perfect ingredients, and the same is true for improving your business performance.
Do you have a business problem or improvement area that you need to tackle? Or maybe you have an aggressive growth plan and need a partner to help you get there? Our experienced business strategists allow us to interact with our clients at a strategic level – quickly understanding your priorities and vision, and effectively bringing the right mix of DPT’s practice areas to bear to solve your problems and move you forward.
The question isn’t which service to start with, but what’s the right mix of business service “ingredients” to get at the heart of your problem and make business change happen. At DPT, our services are closely integrated, and we work with you to engage those services where it makes the most sense to bring you exactly what you need to improve your business.
As an example, a key success factor in implementing Customer Relationship Management (CRM) solutions is defining and standardizing the underlying business processes (Business Process Management). Meanwhile, Project Leadership plays a role not only in managing scope, schedules, and budget, but also in driving success through change management, mitigating risk, and measuring business performance. Of course, we also leverage our extensive CRM strategy and design experience on such projects.
Business leaders expect more than the traditional view of project management which has often been relegated to tracking, managing and reporting time, scope and resources. DPT Project Leadership certainly manages time, scope, and resources - but then we go beyond.
Watch a two-minute video to learn more about what Project Leadership is, and how it can help your strategic projects succeed:
Customers - and prospects - are searching for you. How are you connecting with them?
Once you connect, what are you doing to help grow, nurture, and maintain that relationship?
A good Customer Relationship Management (CRM) strategy needs flexibility in order to keep up with the ongoing, rapid changes in the way we do business. For example:
As Clive Thompson explains in "Smarter than you think, how technology is changing our minds for the better," technology is not only changing the way our tools work, but it's changing the way our internal databases (our brains) work as well. Technology is also changing the types of third party referrals we are seeking. A well-defined CRM strategy can take your company to the next level by adapting and thriving through the business changes we all face.
At DPT, we partner with organizations who need help implementing CRM for the first time or are interested in kicking their current solution up a notch. We can show you how CRM enhances growth and provides better decision support and analytics for your managers (Contact us to learn how!). Because we focus on defining your business processes first (not just installing technology), we can give you the tools you need to gather the right information, and make CRM useful and understandable for your team – who in turn can more effectively nurture and maintain important relationships.