Sunday, April 23, 2017

Aligning People and Process to Drive Performance

CRM, Business Process Management, Project Leadership. West Michigan. DPT
Monday, 15 February 2016 11:06

When Your Technology Vendor Sounds Like Siri

How many times have you heard these robotic responses to inquiries directed to your technology vendors?

  • We have the perfect solution for you!  We have the solution to all your <fill in the blank> problems!
  • We make it easy for you – it is really simple to implement our solution!  We have a standard approach that works for everyone!
  • Oh sure, we can do that for you.

And how many times have you fell for one of those lines and ended up in a conversation similar to one that perhaps you’ve had with Siri on your iPhone?  You know the one - you think you’re being very clear with your questions and you keep repeating them – possibly rephrasing or with a slightly different inflection – and ultimately give up in frustration because you’re just not getting through.

Your Tech Vendor Sounds Like Siri

Click to Tweet: Here's what to do when your #technology #vendor sounds like Siri: http://buff.ly/1RGkzxA

We’re all looking for technology to solve business problems and we often mistakenly think that a technology vendor can solve all our problems. Some can but it takes more than a technology solution and if the vendor is not capable of more than that, then you need to find someone who is.  Let’s take a closer look at those statements.

“We have the perfect solution for you!” or “We have the solution to all your <fill in the blank> problems!”  If they haven’t sat down with you and taken the time to listen to your needs, how do they know it is the solution for you?  At DPT, we believe in the local, personal touch and taking the time to understand why certain information is meaningful in the context of your organization.  We put ourselves in your shoes when we work with you on solving your business problems.

“We make it easy for you – it is really simple to implement our solution!”  “We have a standard approach that works for everyone!”  The technology is the easy part – it is understanding your business processes and the people who work those processes and use the technology that is key to successfully implementing technology.  Good people and good business processes drive performance.  Technology simply assists.  One size does not fit all when it comes to assessing what is right for your organization.  It is certainly important for a tech solution to be scalable but the business processes for an organization of 3-4 people are very different from the processes for an organization of 20 or 200 – and your software solution needs to be configured to your business processes.  At DPT, we make sure you have solid processes in place before looking at technology solutions.

“Oh sure we can do that for you.”  When all you’ve got is a hammer, everything looks like or can be made to look like a nail – and some vendors just have that proverbial hammer.  This is one of those situations where you will have better luck talking to Siri because sometimes she will respond with, “That may be beyond my abilities at the moment.”  While you may be frustrated, at least Siri knows her limitations.  You need to know your vendor’s limitations – whether or not they do!

 

You want more than technology.  You want more than a robotic voice assistant.  You want solutions to real human business problems.  Give us a call. We can help you avoid that frustrating Siri conversation and get you on track for improved business performance!

Published in News
Monday, 01 February 2016 21:56

3 Ways to Invest in Your Nonprofit


Were your fundraising events successful?
If you’re like most nonprofits, your initial reaction would be to put those funds directly into your client services. While this is a great way to support your mission, this routine needs to be balanced with investing in organizational improvements that will streamline your nonprofit operations and ultimately, advance your mission to reach more people. Thinking more like a for-profit business can help you make solid investment decisions.

Invest.jpg

Here are three high priority ways to invest in your nonprofit:

  1. Streamline communications to all of the people tied to your organization.
    Solving the “over-communication” problem once and for all needs to be a priority. You’re probably familiar with the donor who is also a volunteer, who also serves on an advisory committee… How many duplicate communications have they received? Eliminating information silos and creating the ability to connect multiple roles to your constituents allows you to communicate to them with one “voice.” Investing in your processes and systems to support all of your relationships is a great way to get started.

  2. Manage and track your service delivery.
    Donors are demanding more visibility and results-oriented feedback. Whether for directed donation tracking or compliance reporting, investing in the ability to monitor the services you’ve delivered allows you to provide results quickly and save time for your organization. Making this connection between donor relations and service delivery tracking as efficient and effective as possible provides benefits for both areas of your organization.

  3. Integrate your marketing strategy across all channels.
    How can you best reach out to support your clients? What communication approaches will motivate your donors to support your cause? A robust marketing strategy should tie together traditional communication methods with your website, email campaigns, and social media to speak to your supporters in the way that resonates with them. As an example, tying mailing responses to your automated digital campaigns allows you to guide donors down the appropriate nurture tracts. These channels are unique and should work together to tell your story more effectively.

Click to Tweet: Start the year right - 3 ways to #invest in your #nonprofit: http://buff.ly/1nBhWke #strategy


In summary, these are just three of the potential ways to leverage donations to think and invest in your nonprofit the way a for-profit business would. Click to read more about how nonprofits should think like a for-profit.

Published in News