Join us for this webinar to learn how the business intelligence and functionality available in Dynamics 365 can provide you with information you need to drive service decisions and transform your customer’s experience. Explore ways to capitalize on your current business systems to make human connections and provide operational data to improve service, increase productivity and grow your business.
- Know the Voice of Your Customer – See their journey at-a-glance, personalize their experience and identify ways to better serve and please customers by truly understanding their needs.
- Better target your marketing resources by identifying the correct customer opportunities.
- Socially Engage and Connect with Your Customers – Meet customer where they are. Automatically detect sentiment and intent on social posts and route as customer service cases.
- Use Business Analytics to understand and identify smarter operations and business growth opportunities.
- Provide a 360-degree view of customer experience including Field Service experiences. Win customers by automatically communicating throughout the stages of their experience.