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CRM Solutions

Looking for CRM software? Identifying your business process and making a CRM software selection that meets the growing and changing demands of your business are keys to your ability to successfully manage business relationships and business performance into the future.

DPT will lead you through the entire project management steps from discovery of goals and objectives, CRM software selection, business process management, implementation and training. DPT provides a comprehensive offering of CRM and Project Leadership consulting services for selecting and implementing your business software.

Looking for CRM software? Identifying your business process and making a crm software selection that meets the growing and changing demands of your business are keys to your ability to successfully manage business relationships and business performance into the future.

DPT will lead you through the entire project management steps from discovery of goals and objectives, CRM software selection, business process management, implementation and training. DPT provides a comprehensive offering of CRM and Project Leadership consulting services for selecting and implementing your business software.

Grand Rapids CRM Management

DPT has selected to partner with Microsoft CRM – Dynamics 365 to be a strategic vendor for CRM software. Microsoft Dynamics CRM offers businesses of all sizes and industries the ability to create and grow profitable customer relationships using a complete sales, service and marketing suite. Plus, it is backed by the world’s leading software provider. Dynamics CRM solves most business challenges and offers a variety of complimentary cloud-based business applications.

DPT will assist you in identifying your business process and customizing Microsoft Dynamics 365 to meet the growing and changing demands of your business.  Together we will drive performance into the future.

DPT provides a comprehensive offering of CRM and Project Leadership consulting services for selecting and implementing your business software.

Grand Rapids CRM Management

DPT has selected to partner with Microsoft CRM – Dynamics 365 to be a strategic vendor for CRM software. Microsoft Dynamics CRM offers businesses of all sizes and industries the ability to create and grow profitable customer relationships using a complete sales, service and marketing suite. Plus, it is backed by the world’s leading software provider. Dynamics CRM solves most business challenges and offers a variety of complimentary cloud-based business applications. Looking for CRM software? Identifying your business process and making a CRM software selection that meets the growing and changing demands of your business are keys to your ability to successfully manage business relationships and business performance into the future.

DPT will lead you through the entire project management steps from discovery of goals and objectives, CRM software selection, business process management, implementation and training. DPT provides a comprehensive offering of CRM and Project Leadership consulting services for selecting and implementing your business software.

Want to know how Microsoft Dynamics 365 stacks up against other CRM solutions on the market? Gartner’s Magic Quadrant report provides an in-depth analysis of CRM in 2017 and continues to position Dynamics 365 in the Leaders quadrant. This ranking is based “on the strength of its [Sales Force Automation] capabilities, SFA product vision, marketing execution, and end-user satisfaction”. Download the report now.

Grand Rapids CRM Management
Our Top Five

CRM Questions

What is CRM and why do I need it

Customer relationship management (CRM) is important in running a successful business. The better the customer relationship, the easier it is to conduct business and generate revenue. Using technology to improve CRM makes good business sense.

How do I get started with CRM?

Why should I choose Microsoft Dynamics 365 over other CRM solutions?

Microsoft Dynamics CRM is ranked by Gartner as a leader.  It has a familiar and intuitive user interface that contributes its highest ranking in user adoption.  Its connection with other Microsoft tools, such as Microsoft Outlook, Microsoft Office 365, Windows Server, Microsoft Exchange, Skype for Business, Microsoft SharePoint, and Power BI is a huge advantage.  The flexible architecture allows for easy customization to tailor the application to your specific needs.

What are the Benefits of CRM?

Improves organization of information, enhances communication and efficiency between divisions, Improves Customer Service, Automates routine tasks, Improves analytical data and reporting and makes it actionable

Can I customize CRM?

Good CRM solutions give you the capability to customize the system to match your business process.

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FREE BUSINESS EVALUATION

Eager to get started with CRM? Want to revamp your current CRM to better serve your business? Tell us about it! We’ll evaluate your current situation and provide you with a solution to your customer relationship challenges.